This presentation is based on knowledge derived from a collection of 55 case studies of recent AI deployments across a wide range of organizational settings. About half of these examples are from the recently released MIT Press book “Working with AI: Real Stories of Human-Machine Collaboration” that Steven co-authored with Tom Davenport. The other examples come from several other projects where he examined AI deployments in both private and public sector settings. After providing a few selected examples of AI deployments relevant to urban and smart city management, Steven discuss the following themes:

• Relationships between Augmentation and Automation

• The nature of intelligence and linkages to augmentation and automation

• Broader impacts of AI on jobs and employment

• How should individuals and companies respond: Suggestions and things to keep in mind

In the appendix to the presentation, Steven provide a list of what he consider to be especially useful resources for understanding AI capabilities and trends. He also provide a listing of many of the AI deployment use cases from his recent investigations.